The following information applies only to those who have already booked a stay at our hotel.

Thank you for booking your stay in Rivisondoli at the Grand Hotel Europa. Booking confirmation implies full acceptance of these regulations, which are designed to ensure a peaceful, safe, and comfortable stay for all our Guests.

1. RESERVATIONS AND CONFIRMATION
• Official Channels: Reservations are valid only if made through our official website, via our direct contacts (phone line, email, WhatsApp), or through authorized partners and travel intermediaries.
• Guarantee: A reservation is considered fully confirmed only upon receipt of the confirmation deposit. Quotations do not constitute a room hold without an agreed option expiration date.
• Groups: For bookings exceeding 20 rooms, dedicated terms apply, which must be formalized via email ([email protected]).

2. BALANCE PAYMENT, EXTRAS, AND TOURIST TAX
• Accepted Payment Methods: Credit/debit cards on secure networks, cash (within the limits set by current Italian law), or bank transfer. Standard bank transfers are accepted up to 7 days prior to arrival; past this deadline, only instant bank transfers or secure online payments via the Pay-by-Link service or online booking engine are accepted.
• Balance Payment: The remaining balance of the stay can be settled conveniently prior to arrival or directly at the hotel during the stay (at check-in or during the course of the stay).
• Extra Services: Any service or item not explicitly included in the written reservation confirmation is considered an extra and must be settled before departure.
• Tourist Tax: The Municipality of Rivisondoli applies a tourist tax of €1.50 per person per night (guests under 14 years of age are exempt), to be settled separately at check-out. Please note that this tax will enter into effect starting January 1st, 2027.

3. CANCELLATION, MODIFICATION, AND INSURANCE POLICIES
• Deposit Retention: The deposit paid serves as a confirmation deposit and is non-refundable in the event of cancellation or modification of the reservation.
• Cancellation and Modification Terms:
o Formal written notice provided by the Guest up to 14 days prior to the arrival date: Payment of the remaining balance will not be required.
o Formal written notice provided by the Guest within 14 days of the arrival date (or No-Show): A penalty equal to 100% of the entire stay will apply. The Guest is therefore required to settle the remaining balance to complete the booking payment.
• Early Departures: In the event of an early departure or shortened stay, the full amount of the original reservation remains due.
• Allianz Travel Insurance: To protect your trip against unexpected events and cancellation/modification penalties, we strongly encourage you to purchase the Allianz Booking Protection policy. This partner portal is convenient, simple, and fast to use, allowing you to secure your holiday in just a few clicks via the official link on our website homepage.
👉 Allianz Travel Insurance Coverage for Hotels

4. SCHEDULES, REGISTRATION, AND ROOM KEYS
• Check-in: Rooms are available from 4:00 PM onwards. In compliance with local law, it is mandatory to present a valid ID document for each guest upon arrival (including minors).
• Check-out: Guests are kindly requested to vacate their rooms by 10:00 AM. Late check-out requests are subject to availability and will incur an additional fee.
• Room Keys: We recommend leaving your room key at the reception desk when leaving the premises. Loss of the custom key fob will incur a replacement fee of €30.00.

5. HOTEL ETIQUETTE AND HOUSE RULES
• Smoking Policy: To ensure a healthy environment and fire safety, smoking is strictly prohibited throughout the entire property, including rooms and balconies. Additional deep-cleaning and sanitization fees will be charged to the guest account in case of non-compliance.
• Quiet Hours and Respect: Guests are kindly requested to respect the peace and rest of others by avoiding loud noises, especially during afternoon and night hours.
• External Visitors: For public safety reasons, room access is exclusively reserved for registered guests. Any external visitors must be explicitly authorized by the Management.
• Extra Beds: The unauthorized use of additional beds already present in the room will result in the application of the standard extra person rate.
• External Appliances: For fire safety reasons and to prevent electrical overload, the use of portable electrical, heating, or cooking appliances brought from outside (e.g., portable hobs, hot plates, space heaters) is strictly forbidden in the rooms.

6. RESTAURANT, ALLERGIES, AND DIETARY RESTRICTIONS
• The Menu: Our restaurant offers a daily selection of dishes curated by our Chef. Any off-menu requests or extra orders will be charged to the room account.
• Children: Our dining room staff is fully available to arrange menu adjustments and dedicated options for our younger guests.
• Allergies and Intolerances: To ensure a safe and tailored service, guests are requested to report any food allergies or intolerances during the booking process or prior to arrival.

7. PET POLICY
• While we love animals, the structural layout and internal organization of our property unfortunately do not allow us to accommodate pets.

8. PARKING AND BICYCLE STORAGE
• Car Parking: Free public parking spaces are available in the immediate vicinity of the hotel. Please note that the property does not feature private or secured parking.
• Bicycle Storage: We offer a complimentary indoor storage service for bicycles. Reservation is mandatory during the booking process and is subject to availability.

9. ELECTRIC VEHICLE CHARGING
• EV Charging Stations: For guests traveling eco-friendly, public electric vehicle charging stations are available directly in front of or near the hotel (this is an external service not managed by the property).

10. CUSTODY OF VALUABLES
• The Hotel's liability for valuable items applies solely to goods directly handed over and accepted for custody at the reception desk. The hotel is not responsible for any valuables left unattended in rooms or common areas.
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The entire team at Grand Hotel Europa thanks you for choosing us. We look forward to welcoming you for an unforgettable, relaxing stay among the beautiful mountains of Rivisondoli!

MANAGEMENT
Nuovo Hotel Europa Srl
Via Guglielmo Marconi n° 15, 67036 Rivisondoli (AQ)